Privacy policy

This explains our policy regarding the personal data you provide to us when making a purchase, making an enquiry, or signing up to our marketing communications. Information you provide is collected and stored securely by ONSO Ltd (Registered Company No. 11580022) whose registered office at 6 Station View, Hazel Grove, Stockport SK7 5ER, United Kingdom. Tel: [+44 0844 549 9888] e We are registered as a data controller with the Information Commissioner’s Office (Ref No. ZA439077).

What information we collect

The information we collect depends on whether you have made a purchase, made an inquiry or signed up for our marketing communications. Typically, we will collect your name, address, organisation, email address, phone number, IP address, credit/debit card or other payment details, and social media profiles. The information may also include details of visits to our website and the location of your device. We may verify or supplement this information with data publicly available from other sources.

How information about you will be used

We collect this information to enable us to fulfil our contract with you, to contact you following an enquiry you have made, to keep you informed of products, services and offers which are likely to be of interest, to understand our customers’ preferences and provide better-tailored services, to maintain our accounts and records, to carry out payment card verification, and to comply with our statutory obligations to account for tax and VAT. We will usually keep this information during the time of your involvement with our services, and usually for a period of 6 years afterwards. For marketing communications, we will keep this information until you unsubscribe, which you can do at any time. Information may also be shared with our technology suppliers and trusted contracted companies who act as ‘data processors’ on our behalf, in order to provide services to you. We have data processing agreements in place with all companies with whom we share data in accordance with applicable EU and UK Data Protection laws. [Whilst generally we do not transfer data outside the EEA, we may use cloud-based software vendors based in the US. These suppliers have signed up to the Privacy Principles of the US Dept of Commerce’s Privacy Shield scheme]. We would like to send you information about our products and services from time to time by post, by telephone, email, SMS text, 'push notifications’ and social media direct messaging to keep you informed of special offers, new products and services. We and our partners will hold all information in confidence and comply with all responsibilities under applicable Data Protection laws. We will not sell, rent or assign your personal data to any other external organisation or individual. By proceeding with your request or purchase you agree to these terms. You have a right to withdraw your consent at any time and can update your preferences at any time by emailing We may update this Privacy Policy from time to time and any changes will appear on this page. If you would like further information or wish to make a complaint, please email or write to us at the address above. Alternatively, you can find out more about your rights or complain to the Information Commissioner’s Office at

Cookie Policy

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit To opt out of being tracked by Google Analytics across all websites visit When you first visit our website, you will have received a pop up asking for your consent to our use of cookies. To withdraw your consent, please leave this website. We use cookies to collect non-personal identifying information, such as the page the visitor is currently viewing and the date and time of each visitor request. The purpose in collecting this information is to better understand how our visitors use our website and tailor our products, services and communications accordingly. We may also use easy-to-share buttons across our website which utilise a piece of code.

Links to other sites

Our website, blogs and social media accounts contain links to other web sites. We are not responsible for the privacy practices of such other sites. When you leave our site please be sure to read the privacy statements of each website that collects personal data about you. Our privacy policy applies solely to information collected by ONSO Ltd.