Terms and conditions

Please read the following terms and conditions. In using this website (including the mobile app and any webpage or data that passes through the web domain at www.onso.co.uk you agree to these terms and conditions of use. This web site is owned and operated by ONSO Ltd (Registered Company No. 11580022) whose registered office at 6 Station View, Hazel Grove, Stockport SK7 5ER, United Kingdom. Tel: [+44 0844 549 9888]. If you have any queries about this website, please contact us, at the above address or email info@onso.co.uk

Use of this website

This website contains material which is owned by ONSO Ltd. This material includes, but is not limited to, the design, layout, look, appearance, colour scheme and graphics, API interfaces, domain names and URLs. It is protected by intellectual property laws including, but not limited to, copyright, registered designs and database rights. You may download, view, copy and print information and documentation held on this website provided that the materials are used solely for your own personal use or for product / supplier research in connection with your business or your employer's business. Commercial use is not permitted. The materials may not be altered or modified in any way. Use of any automated system or software, whether operated by a third party or otherwise, to extract any data from this website for commercial purposes (‘screen scraping’) is prohibited. ONSO Ltd will take legal action against any unauthorised use or reproduction of this website.


Your use of this site and any materials downloaded, viewed, copied or printed does not authorise you to use any names, trading styles or trademarks of ONSO Ltd, its trading partners or associates without prior consent.

Professional advice

Information provided on pages held at this site, and in any documents or files downloaded from this site, is provided for general information only. It is subject to change without notice. ONSO Ltd is not responsible for any inaccuracies, makes no representation and gives no warranty as to its accuracy. Since the information was not prepared for you personally, it is not intended to form recommendations or advice. It is your sole responsibility to satisfy yourself that the information is suitable for your purposes. Nothing on this website is intended to be, nor should be construed as, an offer to enter into a contractual relationship.

Links to other sites

ONSO Ltd cannot be held liable for any material or representations contained in other websites, nor does ONSO Ltd endorse or make representations in respect to such websites. All links are used at your own risk. In using links to other sites, you agree to accept these conditions of use. You may not create a link to this website from another website or document without our prior written consent.


ONSO Ltd takes all-reasonable precautions to prevent infection by virus of files contained on this site, but cannot guarantee such prevention. Therefore we accept no liability for viruses. It is recommended that you take all appropriate measures and precautions to ensure appropriate safeguards are in place before downloading information. In using this site, you also agree to take all appropriate measures and precautions to prevent the introduction of viruses by you to files held at this website.

Exclusion and limitation of liability

ONSO Ltd shall be under no liability to you whatsoever whether in contract, tort or otherwise for any direct, indirect or consequential loss or damages whatsoever including without limitation; loss of contracts, profits, anticipated savings, revenue, business, data, stoppage to other work or direct howsoever arising, resulting from your use of this website. The material and information provided on this website are provided without any warranties and any implied terms and conditions are hereby expressly excluded.


English Law governs these terms and conditions and you agree to submit to the exclusive jurisdiction of the English courts.

General Terms & Conditions

Please read these General Terms and Conditions carefully. We specifically draw your attention to your rights of cancellation in Clause 6 and the limits to our liability in Clause 7.
1. Our Contract
1.1 These General Terms and Conditions govern the use of services (‘the Service’) provided by ONSO Ltd (Registered Company No. 11580022) whose registered office at 6 Station View, Hazel Grove, Stockport SK7 5ER, United Kingdom (‘we’ or ‘us’) to the customer in whose name an account is created (‘you’). (Our VAT number is 306 9445 93).
1.2 On payment of your subscription fee we will provide an e-commerce platform via our website and App for you to communicate orders for products to certain suppliers (‘the Supplier’). NB The legal contract for the sale and purchase of the products is between you and the Supplier(s) and we only provide a platform to facilitate the sale. The terms and conditions of sale for the products will be those specified by the relevant Supplier(s) at the time of sale.
1.3 Your use of the Service and all orders placed by you (whether via our website or our App) are governed by these General Terms and Conditions. You acknowledge and accept that we may change these General Terms and Conditions from time to time and any changes will be posted on this page.

2. Ordering
2.1 On our website or App, you may place an order to purchase a product advertised for sale by Suppliers by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the "Place order" button on the checkout page. At that point you will be entering into a contract with the Supplier and errors may not be capable of correction.
2.2 All orders placed by you and purchases of goods by you are subject to acceptance by the Supplier (as described in clause 1.2). They may choose not to accept your order or purchase for any reason and we will not be liable to you or to anyone else in those circumstances.

3. Price & Payment
3.1 Your subscription period is yearly, two yearly or monthly in length and will automatically renew each calendar yearly, two yearly or monthly until your membership is cancelled by you or terminated by us.
3.2 Payment for your subscription must be made by a debit or credit card saved to your account on our Service (‘the Payment Method’). A valid Payment Method must always be in place and will remain so unless you cancel your subscription. You authorise us to charge your Payment Method for the recurring subscription. If we cannot charge you, your access to the Service may be suspended.
3.3 The price payable for the products you order or purchase is as set out by the Supplier on our website or App at the time you submit your order, plus any charges for delivery as advised to you.
3.4 The price of certain goods may differ from those displayed at any time due to market conditions. Suppliers are not obliged to accept your order or purchase for such goods and may decline it or limit the order quantity.
3.5 Occasionally, errors may occur and goods may be either incorrectly priced or described, in which case the Supplier will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all and we are not responsible for such errors. Suppliers may reserve the right to correct any errors from time to time.
3.5 Suppliers must normally receive payment for the whole of the price of the products you order and purchase, and any applicable charges for delivery, before your order can be processed.
3.6 Payment can be made by most major credit or debit cards or PayPal, by completing the relevant details on the checkout page.
3.7 By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours, or that you are authorised to use it. By using PayPal you confirm that the PayPal account being used is yours.
3.8 All credit/debit card holders are subject to validation checks and authorisation by the card issuer. All PayPal payments are subject to authorisation by PayPal. If the issuer of the card or PayPal refuses to authorise payment the Supplier may not accept your order or purchase, will not be obliged to inform you of the reason for the refusal, and will not be liable for the item not being delivered or provided to you. We are not responsible for charges levied by a card issuer or bank, or by PayPal, as a result of the processing of your order or purchase.
3.9 We recommend that you do not communicate your payment card details or PayPal details and password to anyone, including us, by email. Subject to clause 7.5, we will not be responsible for any losses you may incur in transmitting information to us by internet or by email. Any such loss shall be entirely your responsibility.

4. Delivery
4.1 Suppliers aim to deliver the goods in accordance with your order usually within the stated delivery time (except in exceptional circumstances), but not more than 30 days after the day you place your order, unless otherwise agreed between you and the Supplier.
4.2 Before placing your order, please refer to the delivery options set out by the Supplier to ensure that delivery can be made to your address. A valid signature may be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify the Supplier immediately.
4.3 You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, the Supplier will try to arrange for an alternative delivery date. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you.

5. Manufacturer's Warranties & Guarantees
Some products may sold with a manufacturer's warranty, guarantee or similar assurance (please see the relevant product description for further details). Any complaint, query or claim under a manufacturer's warranty, guarantee or similar assurance must be made direct to the manufacturer and we do not have any responsibility or liability under or in connection with any such warranty, guarantee or assurance.

6. Cancellation & Refunds
6.1 You have a right to cancel your subscription within 14 days of your initial sign-up without giving any reason (‘Cooling Off Period’). You will lose your right to cancel after the expiry of the Cooling Off Period.
6.2 To exercise your right to cancel, you may inform us of your decision to cancel by post, phone or email using the contact details set out below at clause 13.
6.3 If you cancel your subscription during the Cooling Off Period, we will reimburse you the subscription for the most recent full month or year using the same Payment Method used to pay your subscription within 14 days of your decision to cancel.

7. Liability
7.1 To the extent permitted by law, we provide our Service and content on an ‘as -is’ and ‘as-available’ basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, nor that it will be timely or error-free.
7.2 To the full extent permitted by law, we accept no liability for any:
7.2.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into this contract);
7.2.2 loss which arises when we are not at fault or in breach of these General Terms and Conditions; and
7.2.3 business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).
7.3 We shall have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty or otherwise), other than providing a refund of your subscription fee we make under these General Terms and Conditions, or otherwise at our discretion.
7.4 You acknowledge and agree that these General Terms and Conditions constitute the entire and only agreement between us.
7.5 Nothing in these General Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of law.
7.6 Products are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with the Supplier’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.
7.7 We will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly, you hereby agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods purchased via our Service.

8. Age and Status
8.1 You warrant that you are at least 18 years old and capable of entering into a valid contract with us and the Supplier.
8.2 Where you place an order for age-restricted goods (such as solvents or knives) you confirm that you are over the age of 18 and that (where applicable) delivery will be accepted by a person over the age of 18. Suppliers may reserve the right to cancel your order or purchase if they reasonably believe you do not meet the age restrictions for certain goods.
8.3 You are responsible for ensuring that all persons who access the Service through your account are aware of these terms and conditions and for any orders they place using your login details.
8.4 If you create an account in the name of an organisation, you warrant that you are entitled to make purchases on behalf of that organisation and that you will be responsible for payment personally, if the organisation fails to do so.

9. Integration with other systems
You may choose to integrate our Service with your other systems, such as accounting software. You agree that the successful integration is dependent on the ongoing availability, functionality and terms of service of those other systems. We make no warranty that integration and interoperability will be available.

10. Termination
10.1 You may terminate your subscription by notice in writing sent to us at the address in Clause 13. You will continue to receive the Service for the remaining balance of your subscription period.
10.2 We may suspend further services to you or terminate our contract by notice in writing to you if you are in breach of these terms and conditions or you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your business or assets. Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to make our service available to you.

11. Events Beyond Our Control
We shall have no liability to you for any failure or delay in supply or delivery of our Service or for any damage or defect to products supplied or delivered by a Supplier, or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, outbreak of infectious disease, failure of telecommunications or utility networks, inability to use transport networks, fuel shortages, mechanical failures, acts of God, terrorist attacks or threat of terrorism, war, civil commotion, riots, blockades, strikes, lockouts and other industrial disputes, acts of Government, and the imposition of restrictions on imports or exports).

12. General
12.1 If any provision of these General Terms and Conditions (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions of these General Terms and Conditions and the remainder of the provision in question shall not be affected.
12.2 All images are supplied for illustration purposes only and are not contractual. Contents and accessories shown in images are not included unless stated in the product description.

13. Contact Details
If you wish to make a complaint about our Service, please contact us by post at ONSO Ltd, 6 Station View, Hazel Grove, Stockport, England, SK7 5ER, by phone on [+44 0844 549 9888] or by email at info@onso.co.uk Calls may be recorded for quality and training purposes.

14. Privacy Policy
When you provide us with personal information (when signing up for a subscription or making purchases form Suppliers through our Service, or otherwise) by doing so you agree to our Privacy Policy (which is available at www.onso.co.uk/privacypolicy)

15. Resolving disputes
In the unlikely event that there is a dispute between us which cannot be resolved through discussion, in order to contain costs and find a speedy solution, we both agree that before any court action is taken, the matter must first be referred to mediation in accordance with the CEDR 125 Low Cost Mediation Service (www.cedr.com/solve/lowcostmediation/). Either of us may contact CEDR to request the appointment of a mediator and the rules of that scheme will then apply. Either of us may suggest a time and venue for the mediation to take place, or if we cannot agree, the mediator has the power to fix a time and venue. The mediation fee must be paid at the time of the application to CEDR. We are each responsible for payment of 50% of the fee. However, one of us may pay the whole fee and the respective contribution from the other shall then be due as a debt.

16. Governing Law
Our contract shall be governed by and interpreted in accordance with English law and the courts of England shall have exclusive jurisdiction.